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Leverage AI-powered technology to bolster your global communications.
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We create, transform, test, and train more content than anyone in the world – from text, voice, audio, video, to structured & unstructured data.
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The Real-time Machine Translation API for Multilingual Support Communications
Whatever your platform, the Smart MT API allows you to interact with customers in their native language.
When your customers need help, speed is the ultimate priority. As issues arise in multiple languages and markets, the time it takes to translate your customer interactions can be the difference between building a relationship with your clients or destroying it.
Lionbridge’s Smart MT can help you to react instantaneously to problems in any market. Combining the world’s top translation engines with seamless API integration for a range of platforms, Smart MT can provide you with real-time, high-quality translations so your support teams can focus on what they do best: providing incredible customer experiences.
Smart MT API Use Cases
Our real-time Machine Translation API can provide solutions to a range of support problems. Access our Smart MT API documentation for more information about setting up, customizing, and monitoring the platform.
Why Should You Use the Smart MT API?
Slash your translation turnaround time without compromising on security or flexibility.
Security
Lionbridge is committed to providing complete security for your data. All communications sent through the Smart MT API are SSL encrypted, and no data is stored on Lionbridge’s systems or those of our MT engine providers.
Flexibility
The Smart MT platform is an omni-channel solution that works across all digital channels. It can translate pure text and a range of file types, including docx, pptx, xlsx, mif, idml, txt, and more. It also supports five Machine Translation engines (Google, Microsoft, DeepL, Amazon, and Yandex), so you’re not committed to any single Machine Translation vendor.
Customizability
There are a range of ways that you customize the Smart MT solution for the unique business challenges you face. Include your own glossaries and Do Not Translate lists, or select the best MT engine for each language pair and content type you work with. The result is reliable translation quality across all content streams and a consistent brand voice in multiple languages and markets.
Speed
Every aspect of the Smart MT platform is designed with speed in mind. By integrating directly into your support platform, it allows you to quickly request and receive translations in a range of languages.
Frequently Asked Questions
Here are some of the most frequently asked questions by our users.
Which customer support platforms can integrate with the Smart MT API?
The Smart MT API supports all major customer support platforms, including ServiceNow, Zendesk, BoldChat, BeyondTrust, and more.
Does Smart MT work in real-time?
Yes. The Smart MT API can be integrated into your support platform, allowing you to quickly and easily interact with customers in any language.
Which MT engine does the Smart MT platform use?
Smart MT works with a range of MT engines. You can set Smart MT to use different MT engines for different language pairs or content streams. The platform currently supports MT engines from Google, Microsoft, Amazon, DeepL, and Yandex. Check out our MT Tracker to understand how to pick the best MT engine for your specific use case.
Can I use Smart MT as part of my localization workflow?
Yes! Smart MT is more than just an API. It can also be integrated into your localization workflow and used to improve a range of content processes. Once you have trained your MT engine, you can use it across multiple use cases and content streams. This helps to simplify your localization tech stack.
What is real-time Machine Translation?
Real-time Machine Translation is an MT service that supports use cases where instant translation is necessary, such as live conversations between a support agent and customer. Real-time MT systems provide translation at a much faster rate than traditional MT systems, allowing you flexibility as your conversations develop. Some of the most sophisticated real-time MT systems can also be customized so that your brand names, terms, and overall customer experience remains consistent across multiple conversations.