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Handling Sensitive Calls with Limited English Proficient Consumers




In a world that remains profoundly impacted by the COVID-19 pandemic, concerns and stresses within Limited English Proficient (LEP) communities may be particularly heightened.

Translators and interpreters are more important than ever in providing LEP individuals with crucial information and conversation support during a crisis. As deployment of the COVID-19 vaccine begins, unimpaired language access is essential to ensuring all populations understand the benefits and risks associated with the vaccine and are able to communicate any questions that arise to their healthcare provider.

Learn more about how Lionbridge Over-the-Phone Interpretation Services can help bridge communication gaps with limited English proficient customers across industries, including in healthcare.








Allie Fritz
Director, Interpretations
Lionbridge 




Susan Gryder
Director, OPI Sales
Lionbridge


Key points of discussion during this 45-minute webinar include: 

  • How COVID Impacts Limited English proficient individuals
  • How Lionbridge interpreters handle sensitive topics
  • A Case Study on Successful OPI

Wednesday,  February 10
8:00am PST/ 11:00am EST/ 5:00 pm CET

Ongoing clinical trials have been suspended or modified in large numbers and the race for a vaccine for Covid-19 triggers rapid clinical trial conduct and regulatory approvals.

Even though virtual clinical trials may have accelerated out of necessity during the crisis rather than planning, the benefits of virtual or hybrid clinical trial execution are starting to show in the clinical research environment. For remote trial conduct to be a success within global clinical programs, trial sponsors need to build execution models that incorporate communication, technology and language strategies.

In this webinar, Lionbridge will talk about the implications of Covid-19 on the current clinical trial landscape and offer perspectives on the value of multimedia, language and electronic data capture of clinical outcomes assessments. Working effectively in a virtual or hybrid multinational trial environment is demanding on your communication efforts as a trial sponsor.

Lionbridge subject matter experts will address some of the communication challenges that trial sponsors are faced with in a virtual trial environment, and with specific focus on communication to patients and sites.

How communication, multimedia and language can add value to virtual clinical trials

Thursday, May 7, 2020  
10am EST/ 4pm CEST

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