INTEGRATING KNOWLEDGE BASE CONTENT
INTO GLOBAL CUSTOMER EXPERIENCE

INTEGRATING KNOWLEDGE BASE CONTENT
INTO GLOBAL CUSTOMER EXPERIENCE

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Today’s customers have higher expectations when it comes to customer support and communication. They are looking for a partner that can meet their high standards for a positive experience in their preferred language —quickly and accurately. 

In an increasingly interconnected global network, the importance of providing exemplary customer and employee experience in any language, across any channel, cannot be overstated.

Join us on Thursday, February 27, 10am EST/4pm CST & in just 45 minutes, you’ll learn:

  • How to empower your agents to speak to anyone in any language.
  • How to customize these tools for a seamless multilingual experience.
  • What GeoFluent & Over-the-phone interpretation are and how they could benefit you.
  • Q&A
Speakers

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Arnie Koh
Senior Director Product Offerings,
Lionbridge
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Ryan Erwin 
Channel Sales Executive,
Lionbridge
TEST

INTEGRATING KNOWLEDGE BASE CONTENT INTO GLOBAL CUSTOMER EXPERIENCE

Thursday, July 23, 2020
9am PST/ 12pm EST/ 5pm BST


Organizations usually don’t invest much into incorporating their knowledge bases (KBs) into the global customer experience (CX). And yet, each KB interaction can increase or decrease the value of your brand in customers’ eyes.


Based on extensive interviews with 36 global firms about how they create and manage multilingual KB content, we’ll share their recommendations for enabling your customer support, knowledge management, and localization teams to broaden their perspective from, "Can customers find what they're looking for?" to "How can the overall KB experience enhance the rest of the global customer journey with our organization?"

We’ll touch on improving international search, best practices for migrating multilingual KB content, and international chatbot design.




Rebecca Ray
Director of Buyers Service
CSA Research

Multilingual Customer Service Suite Demo
Over-the-phone interpretation & Geofluent

Today’s customers have higher expectations when it comes to customer support and communication. They are looking for a partner that can meet their high standards for a positive experience in their preferred language —quickly and accurately. 

In an increasingly interconnected global network, the importance of providing exemplary customer and employee experience in any language, across any channel, cannot be overstated.

Join us on Thursday, February 27, 10am EST/4pm CST & in just 45 minutes, you’ll learn:

  • How to empower your agents to speak to anyone in any language.
  • How to customize these tools for a seamless multilingual experience.
  • What GeoFluent & Over-the-phone interpretation are and how they could benefit you.
Speakers

A. final crop.png
Arnie Koh
Senior Director Product Offerings,
Lionbridge
R. crop final.png
Ryan Erwin 
Channel Sales Executive,
Lionbridge

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