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Today’s customers have higher expectations when it comes to customer support and communication. They are looking for a partner that can meet their high standards for a positive experience in their preferred language —quickly and accurately. 

In an increasingly interconnected global network, the importance of providing exemplary customer and employee experience in any language, across any channel, cannot be overstated.

Join us on Thursday, February 27, 10am EST/4pm CST & in just 45 minutes, you’ll learn:

  • How to empower your agents to speak to anyone in any language.
  • How to customize these tools for a seamless multilingual experience.
  • What GeoFluent & Over-the-phone interpretation are and how they could benefit you.
  • Q&A
Speakers

A. final crop.png
Arnie Koh
Senior Director Product Offerings,
Lionbridge
R. crop final.png
Ryan Erwin 
Channel Sales Executive,
Lionbridge

Global Digital Transformation
Why Firms Fail

Wednesday, May 20, 2020

11AM EST/ 3PM GMT


Achieving success with digital transformation initiatives – especially with audiences outside of an organization’s home market – is difficult.

As if the multiple moving parts, stakeholders, and tight deadlines involved weren’t enough, many companies face real threats to their existence if they don’t get it right – and fast.

As a result, local audience input is often pushed down in priority. But, it doesn’t have to be.

Based on C-level executive interviews and a survey of content marketing and localization managers, we’ll explain why firms fail and provide action plans for localization teams and their LSP partners to enable them to be successful at global digital transformation.





Rebecca Ray

Director of Buyers Service
CSA Research

Multilingual Customer Service Suite Demo
Over-the-phone interpretation & Geofluent

Today’s customers have higher expectations when it comes to customer support and communication. They are looking for a partner that can meet their high standards for a positive experience in their preferred language —quickly and accurately. 

In an increasingly interconnected global network, the importance of providing exemplary customer and employee experience in any language, across any channel, cannot be overstated.

Join us on Thursday, February 27, 10am EST/4pm CST & in just 45 minutes, you’ll learn:

  • How to empower your agents to speak to anyone in any language.
  • How to customize these tools for a seamless multilingual experience.
  • What GeoFluent & Over-the-phone interpretation are and how they could benefit you.
Speakers

A. final crop.png
Arnie Koh
Senior Director Product Offerings,
Lionbridge
R. crop final.png
Ryan Erwin 
Channel Sales Executive,
Lionbridge

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